Shop Policies

Welcome

Welcome to Earth Candy. We are a family business based in Sussex - my father cuts, shapes and polishes the stones from the rough (he is one of very few that do this in the UK), I make the pendants and my husband, Andrew, does the photography, website, social media and everything else besides! We are passionate about the stones, discovering what is hidden behind the often dull, rough exterior.

Payment

Payments can be made using your credit/debit card, or through Paypal.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account."

We will send out packages once payment has cleared.

Please contact us if you are having any problems with payment.

Shipping

The majority of items are dispatched in 1-3 business days following your order. Domestic shipping is by Royal Mail First Class and International shipping via air mail with a tracking number supplied. This can take 7-10 working days to arrive depending on where you are in the world.

For international orders please be aware that the buyer will be responsible for paying any additional customs fees, VAT, duty or taxes due.

Shipping costs include all postage and packaging. All items are sent in a Kraft recycled box, padding plus in a padded envelope for extra protection so they reach you in perfect condition.

We will always ship to the Paypal address unless stated otherwise.

We always get proof of posting when we send items and send an email to let you know when the item has been sent. In the unlikely event that you don't receive your item as it has been lost in shipping please get in touch so we can follow up with the post office to resolve this for you.

Refunds and Exchanges

Every pendant is put together with care and attention. If you have any issues with your purchase please contact us so that we can try and resolve the problem.

Returns are accepted provided they are done within 14 days of purchase, the buyer pays the return postage, and the item is returned unworn and in the original condition including packaging. Full refunds do not include shipping costs.

Seller Information

Earth Candy is based in Sussex, England.